Customer Experience Coordinator

CityRock Countertops

Raleigh, NC

March 2026 - Present

• Handle client inquiries, gathering project details through prosess

• Build accurate quotes including material cost, fabrication and installation details

• Convert approved jobs to sale orders to move customer projects to completion in a timely manner

• Manage company calendar to ensure schedule accuracy for all projects

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Lead Infant Teacher

Bright Horizons

Cary, NC

April 2024 - February 2026

• Maintain a safe and engaging environment for infants

• Design and implement developmentally appropriate, discovery driven curriculum that supports cognitive, social and emotional development

• Maintain a positive relationship with families  with open dialogue to support individualized growth

 

Assistant Director

Childcare Network

Fuquay Varina, NC

March 2022 - Present

• ​Assist the director with training staff on curriculum and licensing according to company and state guidelines

• Ensure the implementation of curriculum  in order to enhance the learning and development of every child

• Maintain flexibility regarding business demands of the school, including driving the bus, working in the classroom, and cleaning

• Actively pursue opportunities for professional development

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School Age Teacher

Childcare Network

Clayton, NC

February 2021 - March 2022

• Provide a safe and friendly childcare environment for on average 20 school age students 

• Assist students with a variety of virtual learning platforms during school hours

• Develop relationships with each student while helping them learn and grow cognitively 

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Assistant Warehouse Manager

Cosmos Granite & Marble

Raleigh, NC

June 2020 - February 2021

• Maintained responsibilities held under the position of Inventory Specialist 

• Delegated and supervised warehouse staff to achieve daily objectives

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Inventory Control & Transfer Coordinator

Cosmos Granite & Marble

Raleigh, NC

November 2018 - May 2020

• Conduct cycle counts to ensure accuracy of inventory; Analyze errors and make corrections

• Coordinate transfers of material between locations based on customer and supply needs

• Help in the warehouse as needed; moving material with the crane or forklift 

• Loading and unloading trucks for deliveries as well as processing paperwork for incoming and outgoing material

 

Customer Service Representative

Cosmos Granite & Marble

Raleigh, NC

March 2018-November 2018

• Answer incoming calls and providing resolutions to all inquiries from customers

• Preparing paperwork on material to send to fabricators

• Completing projects beyond work requirements during slow hours

• Providing customer service for customers coming to look at material

 

7th Grade Science Teacher

Wake Forest Middle School

Wake Forest, NC

August 2016 - January 2018

• Collaborated with other Science teachers on engaging lessons and assessments

• Implemented new teaching methods in curriculum

• Engaged students in labs and hands on activities

• Outline and implement material based on the North Carolina essential standards; creating guidelines to ensure coverage of material, while maintaining flexibility to make adjustments based on student progress

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Middle School Science Teacher

Falls Lake Academy​

Creedmoor, NC

August 2014-June 2016

• Developed and delivered interactive lessons and authentic assessments

• Monitored student behavior

• Advised Science Club

 

 

Elementary and Middle School Math Tutor

Falls Lake Academy

February 2014 - June 2014​

• Tutored grades 3-7 in a variety of math subjects

• Assisted the cooperating teacher for middle school by developing assessments and teaching lessons

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Swim Instructor

Duke Aquatics

May 2014 - March 2015

• Provided swim instruction for all ages and a variety of swim abilities

• Incorporated multiple swim strategies while maintaining a safe environment

• Assisted with secretarial duties

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Rehabilitation Technician

A Small Miracle Inc

July 2013 - January 2014

• Worked with clients with special needs on life goals to maximize their independence